One panel, many doors
A single button for one queue, or a select menu that routes every topic to its own staff roles, welcome text and channel name.
Support tickets for Discordthat stay out of the way.
Post a panel with one button or a menu of topics. Every request opens a private channel or thread with the right staff inside, closes with a reason and keeps a transcript you can share by link.
A free Discord ticket bot. Runs as its own Discord application — nothing to host.
Loops on its own
#support
Discord TicketsAPPToday at 14:02
Support Center
Need help? Pick a topic and we will open a private ticket for you.
Pick a topic
Private
channels or threads
Intake
forms before a ticket opens
Transcripts
kept after close
Languages
English and Russian
Everything a support queue needs, nothing it does not.
Designed around how Discord servers actually run support: a few staff, many members, and zero patience for noise.
Private by default
Each ticket is a channel or a thread only the opener and the assigned staff can see. Pick the mode per topic.
Ask before you open
An optional intake form with a few fields. Answers land in the first message, so staff start with context instead of “hi”.
Close with a reason
Decide who may close a ticket, ask for confirmation, require a reason and choose whether the channel is deleted or kept.
Idle tickets close themselves
Set an auto-close window per topic. Quiet tickets are wrapped up without anyone chasing them.
Transcripts that travel
Messages are archived while the ticket is open. Closed tickets keep the full transcript with a share link you can switch on and off.
Guardrails for busy servers
Limit open tickets per member, add a cooldown between tickets, ping roles on open and mirror events to a log channel.
Two languages, one setup
Panels, forms and bot messages ship in English and Russian. Choose the locale per panel.
Live in three steps.
About a minute. No hosting, no config files.
- 01
Sign in with Discord
The dashboard only sees servers where you can manage settings.
- 02
Build a panel
Start from a preset or from scratch: topics, staff roles, an intake form and close rules.
- 03
Deploy to a channel
Pick the channel and the panel is posted as a message. Edit and redeploy anytime.
deploy · #support
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Know what your support looks like.
Every ticket is a record: when it opened, who claimed it, how long it took. Sample data shown below.
First response
0min−18%
Time to close
0h−9%
Open right now
0
Closed with reason
0%+3%
Tickets per daylast 14 days
375
27.0802.0909.09
Answered within 30 min
91%
Answered within 30 min
By topicthis month
- Billing67
- Bugs42
- Reports31
- Applications23
- Other12
When tickets arriveweekday × hour
MonTueWedThuFriSatSun
0006121823
Every ticket ends in a record.
Closed tickets do not vanish with the channel. The archive keeps the conversation, attachments and the close reason. Share it with a link, or keep it private with one switch.
- Archived while the ticket is open — nothing to export.
- Share link per ticket, on or off at any time.
- Readable outside Discord, on any device.
Ticket #0142
Bug report · closed by Mia · 6 messages
Public linkOn
discord-tickets.com/en/transcripts/?t=9f3a…c21e
n
nova
The shop button does nothing after the 1.4 update.
M
MiaSTAFF
On it — looks like the 1.4 shop cache. Fix ships in 1.4.2.
n
nova
Confirmed, works now. Thanks!
Closed · Fixed in 1.4.2
Questions, answered.
What is a Discord ticket bot?
A ticket bot turns support requests on a Discord server into tickets: a member presses a button or picks a topic, the bot opens a private channel or thread with the right staff, and the conversation is tracked from open to close. Discord Tickets adds intake forms, close rules, auto-close and transcripts on top.
Is the Discord ticket bot free?
Yes. Discord Tickets is free to add and use. There is no premium tier at the moment.
How do I set up a ticket system on my Discord server?
Sign in with Discord, pick the server, add the bot, then create a panel: choose a channel, a button or a topic menu, staff roles and an optional intake form. Deploy it and the panel appears as a message members can use right away. It takes about a minute.
Channels or threads?
Both. Each topic decides: a private channel under a category, or a private thread. Threads keep your channel list short; channels give staff more room.
Who can see a ticket?
The member who opened it and the staff roles assigned to that topic. Optional access roles can watch without being pinged.
What happens to closed tickets?
The channel can be deleted or kept, but the transcript is always stored. You can share it with a link or keep it private.
What does signing in give you access to?
Only your Discord identity and the list of servers you are in. The dashboard shows servers where you can manage settings. No email, no messages.
Which languages are supported?
Panels, forms and bot messages come in English and Russian. Pick the locale per panel.
Give your server a front desk.
Sign in with Discord and set up your first panel today.